Project Goals
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Assessing the current Maryland OneStop portal
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Redefining the target users of the system and understanding their tasks, goals, needs, and pain-points
Proposing a new system that addresses the user needs and resolves their pain-points
Previous System
Heuristic Evaluation
Parameters currently functional in the system
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Visibility of system status
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Match between system and the real world
Aesthetic and minimalist design
Parameters that need to be added
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Helps users recognize, diagnose, and recover from errors
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Help and documentation
Parameters that need to be improved
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Flexibility and efficiency of use
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Recognition rather than recall
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Error Prevention
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Consistency and standards
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User control and freedom
Target users and proposed roles
User Research
Methodology
Research Sample
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Cohorts
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Pre-requisites
User Interviews
3 Internal Users, 3 Public Users
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Gen Y, Gen X and baby boomers
None
Surveys
20 Internal Users
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Gen X and baby boomers
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Must be employed by DoIT
User Flow
Wireframes
Visual Design
Apply for a License
Manage License Dashboard
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License Application Summary
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